Refund policy

Digital downloads and file problems

Digital purchases are final except for a genuine delivery failure, a supplied ZIP file that is corrupt or non-functional, or a verified duplicate purchase of the same product. Contact us at contact@armaku.com within seven days of purchase and include your order number.

For a delivery failure or file problem, we will first help troubleshoot the issue and, where possible, provide a working download. If the delivery failure or file problem remains unresolved, you may choose a refund of the amount paid for the affected product or bundle to the original payment method, or store credit for that amount. This applies to individual products and bundles, including when a download attempt has started. Other working products in the same order are not included in that refund.

If you accidentally purchase the same product twice, contact us within seven days. After checking your past orders and confirming the duplicate purchase, we will refund the duplicate product.

We do not refund or exchange purchases because you changed your mind, do not like or find the product suitable, or selected a different pack in a promotion. If you believe checkout or payment processing went wrong, contact us with the order details so we can investigate. An investigation does not guarantee a refund or exchange.

If your hard drive fails, email us with proof of purchase to request replacement download links for orders placed within the past two years.

Nothing in this policy limits mandatory consumer rights that apply where you live. If a payment is refunded, reversed or charged back, the applicable Armaku Sample License governs the effect on your sample use.